Service Policy
Last updated: March 16, 2026
1. Service Overview
At Velnario, we are committed to providing exceptional service for all your business attire needs. This policy outlines our service standards, procedures, and commitments to ensure your complete satisfaction with our products and services.
2. Customer Support Services
2.1 Contact Methods
- Email: ask@velnario-shop.com
- Phone: +1 (604) 294-3352
- Address: 5025 Earles St, Vancouver, BC V5R 3R8, Canada
2.2 Support Hours
Our customer support team is available:
- Monday to Friday: 9:00 AM - 6:00 PM PST
- Saturday: 10:00 AM - 4:00 PM PST
- Sunday: Closed
3. Tailoring Services
3.1 Available Services
- Suit alterations and adjustments
- Custom suit measurements and fittings
- Garment repairs and restoration
- Button replacement and reinforcement
- Hem adjustments and cuff alterations
- Suit jacket restructuring
3.2 Service Timeframes
Standard service timelines:
- Initial consultation: 30-45 minutes
- Basic alterations: 3-5 business days
- Major alterations: 7-10 business days
- Custom tailoring: 4-6 weeks
- Rush service available at additional cost
4. Warranty Services
4.1 Standard Warranty
All suits purchased from Velnario include:
- 30-day satisfaction guarantee
- 90-day warranty against manufacturing defects
- Free minor adjustments within 14 days of purchase
- Lifetime button replacement service
4.2 Extended Care Services
- Annual maintenance plans
- Priority alteration service
- Seasonal garment care
- Professional cleaning recommendations
5. Custom Services
5.1 Bespoke Tailoring
- Full custom suit creation
- Fabric selection consultation
- Style and design customization
- Multiple fitting sessions
- Personal style consultation
5.2 Professional Services
- Corporate wardrobe planning
- Style workshops
- Measurement records maintenance
- Special event preparation
6. Service Pricing
6.1 Consultation Fees
- Initial consultation: Complimentary
- Style consultation: $75
- Bespoke consultation: $150 (credited toward purchase)
6.2 Alteration Costs
- Basic alterations: $30-75
- Complex alterations: $75-200
- Custom work: Quoted per project
- Rush service: 50% surcharge
7. Quality Assurance
Our commitment to quality includes:
- Expert assessment of all alterations
- Multiple fitting sessions as needed
- Final quality inspection
- Customer satisfaction verification
- Follow-up care instructions
8. Service Requests
8.1 Booking Process
- Contact our service team
- Schedule initial consultation
- Receive service assessment
- Approve service quote
- Schedule service appointment
8.2 Required Information
- Purchase details (if applicable)
- Service requirements
- Preferred timeline
- Contact information
- Special considerations
9. Service Guarantees
We stand behind our services with:
- Satisfaction guarantee on all services
- 30-day warranty on alterations
- Expert craftsmanship
- Premium materials and supplies
- Professional service standards
10. Policy Updates
Velnario reserves the right to modify this Service Policy at any time. Changes will be effective immediately upon posting to our website. Continued use of our services following any changes indicates your acceptance of the new terms.
For questions about our Service Policy, please contact our customer support team at ask@velnario-shop.com or call +1 (604) 294-3352.